I’ve been reminded this month through work with one client of how important your attention to “the small things” can make a massive difference to the commitment, performance and well-being of a team. Here’s what happened:
The quarterly results were good and targets just about met. Some achieved and surpassed their targets; some worked hard and didn’t quite make it.
So what would you do? How would you communicate with the team? What would you say? [Read more…]